How to Improve Patient Financial Experience Ahead of Appointments

When patients walk into your clinic, they’re already anxious about their health and what they don’t want is to get more stressed about bills, insurance terms, or delays in paperwork. And let’s be honest, if these things aren’t sorted out before the visit, it just adds to the mess.  We’ve seen how a little clarity […]

How Virtual Medical Assistants Improve Medical Coding Accuracy and CPT/ICD Matching

Medical coding is one of the more error-prone steps in the healthcare revenue cycle. Mistakes in matching the correct CPT (Current Procedural Terminology) and ICD (International Classification of Diseases) codes can cause claims to get rejected or underpaid. For providers, this leads to revenue loss. For coders, it means wasted time and rework. And for […]

The True Cost of a Denial: What Most Clinics Miss When Measuring RCM Efficiency 

In most clinics, denial management is treated like a routine backend job. A claim gets rejected, a staff member reviews it, resubmits, and life moves on. But this day-to-day view often hides the actual cost of each denial. It’s not just the unpaid amount. It’s everything else that gets quietly affected – from staff productivity […]